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Summand retains your datasets and connectors for as long as your account is active. A few kinds of data expire on a fixed schedule, listed below.

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Active data

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Logs and audit data

Logs hold user, resource and request IDs and fingerprints. They don’t hold SQL text, data values or chat prompts.

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On account deletion

To delete your account, send a deletion request through POST /api/user/delete or email privacy@intelligible.ai. The request is recorded, and the deletion across our database tables, S3, WorkOS, Stripe and PostHog completes within 30 days. Records we must keep for legal reasons, such as paid invoices and the security audit trail, are retained for the period the law requires. Grants that other people gave you are revoked. Datasets that others own and shared with you stay with their owners.

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On organization deletion (Enterprise)

Organization deletion goes through your account manager. There’s no self-serve “delete organization” button. Customer data is deleted within 30 days of termination.

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Data export before deletion

Before any deletion event, you can export:
  • Per-dataset — PDF reports of every analysis tab from the dataset menu.
  • Your account — a JSON archive of your account data, dataset metadata, shares and conversation history from GET /api/user/export.
  • Per-organization — full data export via support@intelligible.ai; delivered as a tarball within 5 business days.
Export availability is independent of subscription state — you can always export your data, even if billing has lapsed.

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Backups

  • DynamoDB: point-in-time recovery is on for most tables, with a 35-day window.
  • AWS Backup: the core application tables (model metadata, predictions, model metrics, task outputs, the dataset registry, sharing and API keys) are backed up hourly, daily and monthly. Hourly backups are kept for 35 days, daily backups for 400 days and monthly backups for 7 years. The backups are encrypted and copied to a separate Intelligible-owned AWS account.
  • S3: primary buckets are versioned and replicate to us-west-2. Old object versions expire after 30 days. Files in the upload and query-result buckets expire after 7 days.
  • Secrets: managed by AWS Secrets Manager with automatic rotation where supported.
Backups are not tied to the retention of the source data. When you delete a dataset or an account, copies of that data can stay in backups until those backups expire on the schedule above. We don’t delete them early.

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Data locality

All compute and primary storage are in AWS us-east-1 (Northern Virginia). Disaster-recovery copies are kept in us-west-2 (Oregon). All data stays in the United States. We don’t currently host in other regions; see Compliance.

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Right-to-be-forgotten requests (GDPR)

For individual users covered by GDPR or CCPA: file a deletion request at privacy@intelligible.ai. We confirm receipt within 5 business days and complete the deletion within 30 days. The confirmation includes a record of what was deleted and what (if anything) was retained for legal reasons.